At World Toxicology Institute, we aim for complete customer satisfaction. However, due to the sensitive nature of our products, we maintain specific guidelines for returns and refunds to ensure safety and compliance.
Eligibility for Returns
Products can only be returned if they are unopened, unused, and in their original packaging. Once a product has been opened, tampered with, or used in any way, it becomes ineligible for return. This policy ensures the highest standards of safety and quality for all customers.
Refund Process
If your item meets the criteria for a return, please contact our support team to initiate a refund request. Note that a valid, detailed reason is required for any refund to be considered. Refunds are issued only after a thorough review of the request, confirming adherence to our return policy.
Shipping Costs
Please be aware that all return shipping fees are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return arrives safely.
Non-Returnable Items
Due to safety concerns, we are unable to accept returns for any products that have been opened or tampered with in any way.
Our priority is to maintain a safe and satisfactory shopping experience for all customers. Thank you for your understanding and cooperation.